Accessibility Statement

Last updated: March 17, 2026

PERSONALIZED GIFTS LLC (doing business as Gems & Flowers) is committed to making our website accessible and usable for all people, including individuals with disabilities.

We are committed to making good-faith efforts to ensure our website is accessible and usable for all visitors, regardless of ability or technology used. We continually review and improve our accessibility practices.

Our goal is to support accessibility in accordance with the Americans with Disabilities Act (ADA) and to follow recognized accessibility best practices.

Accessibility Standards

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized standards for improving web accessibility.

These guidelines explain how to make digital content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

While we strive to follow these standards wherever possible, accessibility is an ongoing process and some areas of the website may not yet fully conform.

Our Commitment

We work to ensure that our website:

• Is easy to navigate
• Can be used with assistive technologies such as screen readers
• Has readable text and clear layouts
• Is functional using a keyboard without a mouse
• Uses clear structure and meaningful headings
• Follows commonly accepted accessibility best practices

We continuously review our website and implement improvements to enhance usability for all visitors.

Compatibility with Assistive Technologies

Our website is designed to be compatible with commonly used assistive technologies and modern web browsers. These include screen readers, keyboard navigation tools, and other accessibility-supporting technologies.

Because accessibility tools and technologies evolve over time, some older browsers or assistive tools may experience limitations.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly:

• Test our website’s accessibility
• Update features to improve usability
• Review new accessibility guidelines and recommendations
• Work with Shopify tools and theme features that support accessibility improvements

As our website grows and new technologies are introduced, we will continue to review and enhance accessibility features.

Testing and Evaluation

We evaluate the accessibility of our website using a combination of automated and manual testing methods. These include automated accessibility scanning tools, manual review of page structure and keyboard navigation, and periodic checks of color contrast, alternative text, and form labeling.

Automated scanning tools may include utilities such as WAVE Web Accessibility Evaluation Tool and accessibility audits available through modern browsers (for example, accessibility checks provided by developer tools such as Lighthouse).

Manual reviews are also performed to verify that important areas of the site—such as navigation menus, product pages, forms, and checkout interactions—can be accessed using keyboard navigation and assistive technologies.

Because accessibility tools and technologies continue to evolve, testing is performed periodically and improvements are implemented when issues are identified.

Known Limitations

Despite our efforts to make all pages and content fully accessible, some parts of the website may not yet meet full accessibility standards.

Examples may include:

• third-party widgets or integrations
• older content that has not yet been updated
• external services embedded within the site

We are actively working to identify and address accessibility barriers whenever they are discovered.

Third-Party Content

Some content on our website may be provided by third parties such as payment processors, embedded widgets, social media integrations, or analytics tools.

While we strive to work with partners who prioritize accessibility, we do not control the accessibility of third-party platforms and cannot guarantee their compliance with accessibility standards.

If You Need Assistance

If you experience difficulty accessing any content, feature, or functionality on this website, need assistance placing an order, we want to help. Please contact us and we will work with you to provide the information or service through an alternative method that is accessible to you.

If an accessibility issue is identified, we will make reasonable efforts to address the issue and improve accessibility as quickly as possible.

Please contact us with the following information:

Email: hello@gemsandflowers.co
Subject line: Accessibility Support

When contacting us, please include:

• the page or feature you were using
• the issue you experienced
• the type of device or assistive technology you were using (if applicable)

We aim to respond to accessibility inquiries within 3–5 business days and will make reasonable efforts to provide the requested information or service in an accessible format.

Continuous Improvement

Accessibility is an ongoing process. We are committed to learning, reviewing feedback, and updating our website to improve usability for all visitors.

Our goal is to make Gems & Flowers a welcoming and inclusive online environment for everyone.