Warranty and Repairs Policy

Last updated: March 17, 2026

Your jewelry is handmade with care, and we stand behind the quality of every piece. This policy explains what is covered under warranty, what is not, and how to request a repair.

 

1. Warranty Coverage

Sterling Silver Jewelry

Sterling silver pieces include a 6 month craftsmanship warranty.
This covers breakage or structural issues caused by a flaw in materials or workmanship.

Examples of covered issues:

  • A jump ring or connection point opening without force
  • A stone setting that loosens due to a construction issue
  • A chain breaking at a solder point
  • Structural defects discovered during normal wear

This warranty does not cover:

  • Damage caused by impact, bending, pulling, snagging, water exposure, or chemical exposure
  • Normal tarnish or oxidation
  • Wear on plated finishes
  • Lost pieces or lost stones due to misuse

If the issue is our craftsmanship, the repair is free.

Plated Jewelry

Gold plating over sterling silver is not covered for fading or wear.
Plating naturally softens with time and use.
This is not considered a defect.

You may choose:

  • Replating at a local jeweler
  • Contacting us for guidance
  • Polishing plating down to bare silver for a permanent finish

We are always happy to help you choose the best option.

Solid Gold Jewelry

Solid gold pieces include a 2 year craftsmanship warranty.
This covers any structural issues caused by materials or workmanship.

Covered examples are the same as above, with a longer protection period.

Not covered:

  • Damage caused by force, pressure, or improper storage
  • Bent bands or misshapen rings from impact
  • Stones knocked loose due to impact
  • Natural wear on finishes
  • Lost pieces or stones
  • Damage caused by other jewelers

If a defect is confirmed, repair or replacement is free.

2. After Warranty Repairs

If your jewelry needs repair after the warranty period:

  • We offer repair services at a reasonable cost
  • We will provide an estimate before any work is done
  • Some repairs may need to be done by a trusted local jeweler depending on the issue

We will guide you to the best solution.

3. What is Not Covered

  • Loss or theft
  • Damage caused by chemicals, swimming, lotion, perfume, or cleaning agents
  • Impact damage
  • Snapped chains caused by pulling or catching
  • Scratches from daily wear
  • Bent rings
  • Stone breakage due to impact
  • Incorrect storage
  • Repairs attempted by another jeweler

We always review each request individually to keep things fair.

4. How to Request a Warranty Repair

Please email us with:

  • Your order number
  • A clear description of the issue
  • Photos of the damage
  • A photo of the entire piece

This helps us determine if the issue is covered and what repair is needed.

We will reply with next steps and shipping instructions.
Buyers are responsible for shipping the item to us.
We will cover the return shipping for approved warranty repairs.

5. Processing Times

Repairs typically take:

  • 4 to 8 weeks for resizing or stone setting work

We will give you an estimated timeline once your repair is assessed.

6. Questions

If you are unsure whether your issue is covered, contact us.
We are fair, honest, and committed to making sure your jewelry lasts.